Complaints Resolution Policy

Measures for the protection and confidentiality of complainants
In order to protect the rights of complainants and informants who act in good faith, Science Wisdom Company Limited [www.sciwisdom.com] will conceal the name, address or any information that can identify the complainant or the information provider. And keep the information of complainants and informants confidential. It is limited to the person responsible for conducting the investigation of complaints to have access to such information.

The person receiving information from the performance of duties related to the complaint. A duty to keep the information of complaints and evidences of complainants and informants confidential. Do not disclose information to anyone who has no relevant duties. Unless it is a disclosure under the law

Actions when receiving a complaintScience Wisdom Company Limited [www.sciwisdom.com] will consider the complaints received immediately. And inform the relevant authorities to investigate the facts about the matters received Complain and take appropriate corrective action

Science Wisdom Co., Ltd. [www.sciwisdom.com] will monitor the progress periodically. The relevant departments will notify the complainant the operating results within a reasonable time. Without cost

Channels for receiving complaints
The complainant must state the details of the matter to be complained with, name, address and contact phone number. And sent to [your website] in 3 ways:

Channel 1) Mail by post Send to the address below
Science Wisdom Co., Ltd. (Head Office)
25 Soi Nawamin74, Yak3-7-2, Ram-Intra, Kannayao, Bangkok 10230, THAILAND
Tel: (66) 02-005-6732, (66) 082-098-1677
Tax ID: 0105557064477

Channel 2) Email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Channel 3) Tel: (66) 02-005-6732, (66) 082-098-1677

Channels for resolving disputes by external mechanisms
If the dispute resolution process by the operator does not satisfy the customer Customers can use external channels through which the customer can resolve disputes. By contacting

Department of Business Development Ministry of Commerce (DBD)
563 Sanambin Nam, Tambon Bang Kraso, Mueang Nonthaburi District, Nonthaburi 11000, THAILAND
Tel: 0-2547-5960, Fax: 0-2547-5973 (E-commerce Department)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.